We recommend a minimum of a Pentium 4 2.6GHz with 512MB RAM running Windows 2000/XP at a minimum resolution of 1024x768 (although we recommend 1280x1024 or above).

This software requires Microsoft .Net Framework 1.1 to run.

This software currently only support Microsoft SQL Server 7/2000, however we do have plans to support Oracle in the future. No other databases are currently being considered.

You need 1 capture license for each PC that will be running Capsure Enterprise or Capsure Export. These are not concurrent licenses, so if you have 10 PCs, even if only 5 are ever used at the same time, you will need 10 licenses.

So long as you have enough licenses, you can copy the software to as many PCs as you like. All you need to do is copy the installation folder (typically 'C:\Program Files\Capgen\Capsure 3') to the same location on the new PC. No installation is required aside from the pre-requisites and any short cuts required.

No, you do not need a dedicated server. In fact, you can just use one of the client PCs as the server. If you are going to be running a large number of users or performing large amounts of capture, then we would suggest that a dedicated server would improve performance. Also, you should consider backup and recovery issues.

Typically the database will require 1GB-10GB (although with very large projects it could be more). If you are scanning black and white A4 documents, 1,000,000 images will require around 30GB-50GB.

The software is currently only supported for Windows 2000/XP/2003. It may work in Vista, but has not been tested and currently we do not provide support for this platform.

This process is fairly simple. Once you have contacted us to purchase the required additional licenses, then we will email you a license file. You then add these licenses by using the 'Add License' option within the license manager application.

Generally, follow the instructions with the scanner to install either the TWAIN or ISIS driver. Then within the software, on the scan screen, select the appropriate interface and then select you scanner from the list displayed. If you are intending to use ISIS drivers, you will also need to install the ISIS setup that comes with Capsure and purchase an add-on license to use the ISIS support.

For most scanning issues, you should first try the following:

1. Switch off the scanner
2. Switch off the PC
3. Switch on the scanner
4. Switch on the PC
5. Try scanning again

If the problem continues then contact us.

If you have already tried the general solution for scanner issues outlined above, then read the troubleshooting section in the manual that came with the scanner.

Try scanning in some other software, such as Adobe Acrobat. If you are unable to scan in the other software, then please contact your scanner supplier, otherwise, contact us.

Check all of your scanning settings and if these are OK, then read the scanner manual on how to clean the cameras in the scanner.

Try enabling some of the clean-up options within the Capsure software, such as AutoDeskew, AutoCrop, Edge Cleanup, Blob Removal, etc.

Page Up/Page Down

If you create a custom export, then you can configure it to create any format of text file you like. You can format the index data any way you like, add any other additional data, place data in any order and name the file based on any combination of index and fixed data.

Currently we provide a plug-in to enable direct upload to Documentum. If you require a plug-in for any other EDM then please contact us and we will be more than happy to implement this for you.

OCR is not a quick process. It should take between 2 and 10 seconds per page depending on the speed of the computer, the quality of the image and the amount of text on the page.

Try rescanning the page and then trying again. If this fails try rescanning at a higher resolution.

Select the 'Data only' check box and only the text files associated with the export will be redone.

There could be several reasons for this. Firstly there are filters at the top of the batch browser that will for example show only the last week's batches. Try setting this to no filter. Another alternative is that the batch is marked as inactive or archived. You can check this in Capsure Manager. Finally if you have exported this batch to Find & View you will no longer be able to accessit from Capsure. What you will need to do is locate the batch in Capsure Manager and select 'Return to Capsure'.

In the view menu deselect 'Lock Layout'